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COCO User Service Agreement ​

Last Updated: March 10, 2026Effective Date: March 10, 2026

Welcome to COCO! Please carefully read this User Service Agreement (hereinafter referred to as "this Agreement") before registering for or using our services.

1. Definitions ​

COCO: Refers to the AI Teams platform operated by COCO Labs Limited (hereinafter referred to as "we," "us," or "our"), including but not limited to the coco.xyz website, Dashboard console, API interfaces, and related ancillary services.

Services: Refers to the functional services provided by COCO for creating, configuring, deploying, managing, and integrating AI agents (AI Agent / AI Employee) across multiple channels, as well as related managed infrastructure services.

User / You: Refers to any individual or organization that registers, logs in, or uses COCO services in any manner.

AI Agent: Refers to the AI employee instances you create and configure through the COCO platform, including their conversational behavior, knowledge bases, channel connections, and related settings.

Input Content: Refers to all information you provide to AI agents, including prompts, knowledge base documents, configuration instructions, and other data.

Output Content: Refers to text, data, or other forms of responses generated by AI agents based on input content and underlying models.

2. Acceptance and Applicability ​

2.1 By registering an account, checking the agreement box, or beginning to use COCO services, you acknowledge that you have read, understood, and agreed to accept all terms of this Agreement. If you do not agree with any part of this Agreement, please stop using the services immediately.

2.2 We may revise this Agreement from time to time. The revised Agreement will be published on the COCO platform and will take effect from the date of publication. Your continued use of the services after any revision constitutes your acceptance of the revised Agreement. For material changes, we will provide advance notice via email or platform notification.

2.3 This Agreement applies to all services provided by COCO, including subsequently added features and products.

3. Account Registration and Management ​

3.1 Registration Eligibility: You must have full civil capacity. If you register on behalf of an organization, you represent that you have obtained lawful authorization from that organization. Minors must use this service with the consent and guidance of a guardian.

3.2 Account Information: You shall provide truthful, accurate, and complete registration information and update it promptly. Any issues arising from inaccurate information shall be your sole responsibility.

3.3 Account Security: You are responsible for safeguarding your account credentials (including passwords, API Keys, Bot Tokens, etc.). Any credential leakage or unauthorized use caused by your own actions shall be your sole responsibility. If you discover that your account has been compromised or faces security risks, please contact us immediately.

3.4 Account Transfer: You may not transfer, lend, or otherwise make your account available to third parties without our written consent.

4. Service Description and Experimental Disclaimer ​

4.1 Service Content: COCO provides a managed AI agent platform service where you can create AI employees, configure their behavior and knowledge bases, and connect them to various communication channels (including but not limited to Telegram, Slack, Lark/Feishu, WeCom, DingTalk, etc.).

4.2 Experimental Service Disclaimer: AI agent technology is still in a rapidly evolving stage. You understand and acknowledge that:

  • AI agents may produce inaccurate, incomplete, or inappropriate output content;
  • AI agent behavior may not fully meet your expectations;
  • Services may experience interruptions, delays, or functionality adjustments due to technical reasons.

You are responsible for reviewing and verifying all output content and behavior of AI agents, and you bear ultimate responsibility for their use in your business scenarios.

4.3 Third-Party Dependencies: COCO services depend on third-party AI model providers (such as OpenAI, Anthropic, Google, etc.) and cloud infrastructure providers. Any functionality limitations or unavailability caused by interruptions, changes, restrictions, or failures of third-party services shall not constitute a breach of this Agreement by us.

4.4 Service Adjustments: We reserve the right to add, modify, or discontinue certain service features based on business needs, and will provide advance notice through reasonable means.

5. User Rights and Obligations ​

5.1 Lawful Use: You shall comply with all applicable laws and regulations when using COCO services, including but not limited to the laws and regulations of your jurisdiction and the jurisdictions where the services are deployed.

5.2 AI Agent Behavior Responsibility: You bear full responsibility for AI agents created through COCO and their behavior, including but not limited to:

  • Response content provided by AI agents to end users;
  • Actions performed by AI agents through connected channels;
  • Any disputes or damages arising from AI agent output or behavior.

5.3 Prohibited Activities: You shall not use COCO services for the following activities:

  • Activities that violate laws, regulations, public order, or infringe upon the legitimate rights of others;
  • Generating or disseminating false information, hate speech, pornographic content, violent content, or other illegal and harmful information;
  • Spamming, phishing, malware distribution, or other forms of network abuse;
  • Unauthorized access, scanning, or attacking other systems or networks;
  • Reverse engineering, decompiling, disassembling, or otherwise attempting to obtain the source code of the COCO platform;
  • Using COCO services to develop products or services that directly compete with COCO;
  • Using AI agents to replace professional services that require specific qualifications by law (such as medical diagnosis or legal advice), unless you possess the relevant qualifications and have implemented adequate risk controls;
  • Circumventing or attempting to circumvent COCO's security measures, usage restrictions, or technical protection measures;
  • Other activities that we reasonably believe may harm the COCO platform, other users, or third parties.

5.4 Credential Security Obligations: You are obligated to ensure the security of sensitive credentials such as API Keys, Bot Tokens, and Webhook secrets. Only share credentials with trusted team members and promptly replace them when personnel changes occur.

6. Trusted Environment and Secure Use ​

6.1 Trusted Environment Requirements: You should use COCO services in a trusted network, device, and operating environment, especially when performing the following sensitive operations:

  • Creating or configuring AI agent instances;
  • Entering, viewing, or copying API Keys;
  • Configuring channel connection credentials (such as Webhook URLs, Bot Tokens, etc.);
  • Uploading knowledge base content;
  • Modifying instance or account settings.

6.2 "Trusted Environment" Definition: A trusted environment means that the network, device, account, and physical environment in which you operate are secure and controllable, specifically including:

  • Network Security: Use private or corporate internal networks; avoid performing sensitive operations on public WiFi (such as cafes, airports, hotels, etc.);
  • Device Security: Use your own devices with basic security protections (password lock screen, system updates, antivirus software, etc.);
  • Account Security: Operate personally; do not display sensitive information in front of others or share account credentials;
  • Physical Environment: Avoid operating in public places to prevent screen content from being viewed by bystanders.

6.3 Personnel Trustworthiness: If you share your AI agent (Bot) with others for use or trial, you should ensure that such persons are trustworthy. The AI agent's knowledge base, conversation history, and configuration information may contain sensitive data, and untrusted users may cause information leakage. You bear full responsibility for all consequences arising from sharing your Bot with untrusted persons.

6.4 Credential Protection Responsibility: You should properly safeguard the following sensitive credentials and avoid copying, displaying, or transmitting them in insecure environments:

  • AI engine API Keys;
  • Channel connection Bot Tokens, Webhook URLs, and Webhook secrets;
  • Account login credentials.

If credential leakage, account compromise, or data breach occurs due to your failure to operate in a trusted environment or properly safeguard credentials, you shall bear all related responsibilities and losses. You should promptly replace relevant credentials when personnel changes occur.

6.5 Security Risk Notices: We will provide security environment reminders at key operational points on the platform (such as API Key configuration, channel credential setup, knowledge base upload pages, etc.). Such reminders are provided in good faith only and do not constitute our guarantee or commitment regarding the security of your operating environment. Even if the platform does not display security reminders at certain locations, you should still comply with the security usage requirements described in this section.

7. Intellectual Property ​

7.1 Platform Intellectual Property: The intellectual property rights of the COCO platform and its related software, technology, interface designs, trademarks, and documentation belong to us or the relevant rights holders. This Agreement does not constitute a transfer or license of any such intellectual property rights (except for the right to use the services).

7.2 Input Content: You retain the intellectual property rights to all content you input to the COCO platform. You grant us a non-exclusive license to use such content as necessary to provide the services.

7.3 Output Content: The intellectual property ownership of output content generated by AI agents is determined in accordance with applicable law. You may use output content to the extent permitted by applicable law, but you should independently assess its accuracy and legality. Any intellectual property disputes arising from the use of output content shall be handled and borne by you.

7.4 Feedback: If you voluntarily provide us with feedback, suggestions, or improvement ideas regarding the services, we have the right to use such feedback free of charge to improve our services, without any obligation to pay you or assume any liability.

8. Payment and Refunds ​

8.1 Paid Services: Certain features or resources of COCO require payment. Specific pricing, billing methods, and payment terms are subject to the plans published on the platform.

8.2 Auto-Renewal: If you have purchased a subscription service, it will automatically renew unless you cancel before the renewal date. After cancellation, you may continue to use the service until the end of the current billing cycle.

8.3 Refund Policy: Unless otherwise mandated by applicable law, fees already paid are generally non-refundable. If we are unable to provide services due to our own reasons, we will process refunds or compensation based on the actual circumstances.

8.4 Price Adjustments: We reserve the right to adjust service prices and will provide advance notice. Price adjustments will take effect in the next billing cycle.

9. Data and Privacy ​

9.1 We value your data security and privacy protection. For specific information about the collection, use, storage, and protection of personal information, please refer to our Privacy Policy.

9.2 Data Backup: You are responsible for backing up your important data, including knowledge base content and configuration information. We shall not be liable for data loss resulting from failure to back up.

9.3 Data Processing After Account Termination: After account termination or service cancellation, we may delete your account data after a reasonable period. Please export any required data before termination.

10. Disclaimer ​

10.1 "As Is" Provision: COCO services are provided on an "as is" and "as available" basis, without any express or implied warranties, including but not limited to warranties of merchantability, fitness for a particular purpose, non-infringement, uninterrupted service, or error-free operation.

10.2 AI Output Disclaimer: Output content from AI agents is automatically generated by algorithms and does not represent our views, positions, or recommendations. We make no warranties regarding the accuracy, completeness, legality, or suitability of output content.

10.3 Force Majeure: We shall not be liable for service interruptions or losses caused by force majeure events, including but not limited to natural disasters, war, government actions, cyberattacks, power failures, or third-party service interruptions.

11. Limitation of Liability ​

11.1 Exclusion of Indirect Losses: To the maximum extent permitted by applicable law, we shall not be liable for any indirect, incidental, special, punitive, or consequential damages, including but not limited to loss of profits, data loss, goodwill damage, or business interruption.

11.2 Liability Cap: In no event shall our total liability to you under this Agreement exceed the total service fees you actually paid to us in the 12 months prior to the claim.

11.3 The above limitations of liability do not apply to damages caused by our willful misconduct or gross negligence, nor do they exclude liability that cannot be excluded under applicable law.

12. Indemnification ​

You agree to indemnify and hold harmless us and our affiliates, directors, and employees from any claims, losses, liabilities, costs, and expenses (including reasonable attorney's fees) arising from or related to:

  • Your use of the services (including the behavior of your AI agents);
  • Your breach of this Agreement;
  • Your violation of applicable laws or infringement of third-party rights.

13. Termination and Suspension of Services ​

13.1 Your Right to Terminate: You may terminate this Agreement at any time by deactivating your account or ceasing to use the services.

13.2 Our Right to Terminate: We reserve the right to suspend or terminate your services in the following circumstances, and may take measures including warnings, feature restrictions, service suspension, or permanent bans depending on the severity:

  • You violate any terms of this Agreement;
  • Your actions may cause harm to the platform, other users, or third parties;
  • As required by laws, regulations, or judicial or administrative orders;
  • Your account exhibits abnormal activity or security risks;
  • Other circumstances where we reasonably deem it necessary to terminate services.

13.3 Consequences of Termination: Upon termination of this Agreement, you shall cease using COCO services. We are not obligated to continue retaining your account data, except as required by law. Rights and obligations arising before termination shall not be affected.

14. Dispute Resolution and Governing Law ​

14.1 Governing Law: The formation, validity, interpretation, performance, and dispute resolution of this Agreement shall be governed by the laws of the Hong Kong Special Administrative Region.

14.2 Dispute Resolution: Disputes arising from or related to this Agreement shall first be resolved through friendly negotiation. If negotiation fails, either party has the right to submit the dispute to the Hong Kong International Arbitration Centre (HKIAC) for arbitration in accordance with its then-effective arbitration rules. The place of arbitration shall be Hong Kong, and the language of arbitration shall be Chinese or English.

14.3 Severability: If any provision of this Agreement is found to be invalid or unenforceable, such provision shall be modified to the minimum extent necessary to make it valid, and the remaining provisions shall continue in full force and effect.

15. Miscellaneous ​

15.1 Entire Agreement: This Agreement (including the Privacy Policy and other rules published on the platform) constitutes the entire agreement between you and us regarding the use of COCO services.

15.2 Waiver: Our failure to exercise or delay in exercising any right under this Agreement shall not constitute a waiver of such right.

15.3 Assignment: You may not assign the rights or obligations under this Agreement without our prior written consent. We have the right to assign the rights and obligations under this Agreement to our affiliates or successors.

15.4 Notices: We may send notices to you via the email address provided during registration, platform notifications, or announcements on the COCO website.

16. Contact Us ​

If you have any questions or comments about this Agreement, please contact us through the following channels:

COCO Labs Limited